Refund and Returns Policy

Refund and Returns Policy

At Country Natural, a concern of Eon Foods Ltd., our approach to refunds and returns is designed to ensure customer satisfaction and uphold our commitment to consumer food safety. We ask our customers to adhere to our Customer Request for Refund and Returns Policy, which has been revised to enhance our service. Country Natural will continue to provide a refund for any product not accepted at the time of delivery. After delivery, our refund and return policy follows specific guidelines.

OUR PRODUCT RETURN & REFUND POLICY ACCOMPLISHES THE FOLLOWING:

  1. Ensures Product Consistency and Quality: We strive to maintain high standards for our products.
  2. Reduces Product Loss: Efficient management to minimize waste.
  3. Speeds Processing and Ensures Accuracy: All refund requests are handled promptly and accurately.
  4. Adheres to Food Safety Regulations: Products are managed in compliance with food safety standards.
  5. Controls Product Returns: Ensures unfit products are properly processed.

WHEN YOUR DELIVERY ARRIVES, PLEASE NOTE:

  • Verification: Your Country Natural Delivery Representative will assist you in verifying that the delivered items match your invoice.
  • Returns: If you choose to return any product, your Delivery Representative will issue a Refund Request.
  • Short Deliveries: Any shortfall in delivery will be adjusted on the invoice by your Delivery Representative.
  • Damaged Products: Any damaged products will be adjusted on your invoice by your Delivery Representative.
  • Invoice Confirmation: Once satisfied with your order, please sign and pay the invoice.

OUR RETURN POLICY AFTER DELIVERY IS LIMITED:

Products may only be returned after delivery if they comply with the following food safety guidelines:

  • TIME:

    • Produce & Perishables – 10 days
    • Frozen Items – 10 days
    • Dry Goods – 10 days

  • TEMPERATURE:

    • Chilled items must be stored between 0°C and 5°C.
    • Frozen items must be stored at -18°C or below.

  • PACKAGING:

    • Products are returnable for a full refund only if they are in their original packaging, free of markings or damage.

  • PRODUCE & PERISHABLES:

    • Inspect all frozen, dairy, fresh meat, and poultry products at the time of delivery. Due to food safety concerns, these items are not returnable after delivery except at the time of delivery.

  • QUALITY:

    • If a product shows defects or does not meet quality standards, please contact Country Natural Customer Service for guidance. We are committed to providing the highest quality and safest products, ensuring the peace of mind and service you expect.